FAQ's

How do I contact Tech Support, and other departments?

All departments can be contacted through our 877.374.7225. please listen to the auto attendant and choose the correct extension. Tech Support ext 1, Sales Ext 2, Training Ext 3, Accounting Ext 4

I can't run an MVR, or send Letters in VTS Classic/Lite?

99.9% of the time, this is related to your ADD123 password. The law states that your ADD123 password must be updated or changed every 90 days. Click on the link add123.com and login using your current ADD123 credentials. Update your password with a maximum of 9 characters including a special one. ex: (vts12345!) and save the settings. Return to VTS under setup>system>mvr password and update your username password. Save and exit VTS. Relog back into VTS and test your MVR(s) or try to resend your letter(s)

What is my PIN#, and where to find it in VTS Classic/Lite

Your PIN# is unique to your company, like a VIN# is to a automobile. You can locate your PIN# in VTS under the help/about VTS located in the main VTS toolbar. ex: Serial# PIN0000901.

I just hired more office staff, how do I get them trained?

As part of your on going monthly fee, VTS Systems includes on going employee training. Not only for new hires, but also for existing employee's. If you feel that you or anyone else in your organization could benefit from addtional system training, call 877.374.7225 ext 3

What do the different color text represent in VTS? (ex: Red, Black, Pink, Blue, etc).

For the most part all the colors of text are consistent throughout the VTS platform.

Red indicates there is a problem in the record, and/or the vehicle in still in the storage lot.

Black indicates that the vehicle has been released from the storage lot.

Blue indicated that the vehicle has been released, but via the auction process.

Pink indicated that the vehicle has been released, but through the transfer process.

Green indicates that there are multiple owners, and/or multiple lien holders on a single vehicle. It also indicates that the owners information has all the correct fields populated.

Yellow indicates that the is a duplicate in that field, or that the field is missing something. (ex: 17 characters in a VIN#)

There is also colored text throughout the dispatch call screen that represent the status of with the call is in. Red = received, yellow = dispatched, green = enroute, light blue = onsite, purple = rolling, grey = arrived.

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